Question 1

Are EVONNA products suitable for sensitive skin?

Accepted Answer

Yes! All our products are formulated with gentle, natural ingredients and are free from harsh chemicals, synthetic fragrances, and common irritants. However, we always recommend doing a patch test before incorporating any new product into your routine.

Question 2

Are your products vegan and cruelty-free?

Accepted Answer

Absolutely. All EVONNA products are 100% vegan and certified cruelty-free. We never test on animals and only partner with suppliers who share our ethical standards.

Question 3

How do I know which products are right for my skin type?

Accepted Answer

Each product page includes detailed information about which skin types it's best suited for. You can also take our online skin quiz or contact our skincare specialists for personalized recommendations.

Question 4

What is the shelf life of your products?

Accepted Answer

Most of our products have a shelf life of 12-24 months unopened. Once opened, we recommend using them within 6-12 months. Each product has a Period After Opening (PAO) symbol indicating the recommended timeframe.

Question 5

Are your products safe to use during pregnancy?

Accepted Answer

While our products use natural ingredients, we recommend consulting with your healthcare provider before using any new skincare products during pregnancy or while breastfeeding, especially our retinol products.

Question 6

How long does shipping take?

Accepted Answer

Standard shipping within the US takes 5-7 business days. Express shipping (2-3 business days) is available for an additional fee. International shipping typically takes 7-14 business days depending on the destination.

Question 7

Do you offer free shipping?

Accepted Answer

Yes! We offer free standard shipping on all orders over $75 within the United States. International orders over $150 also qualify for free standard shipping.

Question 8

Can I track my order?

Accepted Answer

Yes, once your order ships, you'll receive an email with a tracking number. You can also track your order by logging into your account or visiting our order tracking page.

Question 9

Do you ship internationally?

Accepted Answer

Yes, we ship to over 30 countries worldwide. International shipping rates and delivery times vary by location. Please note that customers are responsible for any customs duties or taxes.

Question 10

What is your return policy?

Accepted Answer

We offer a 30-day return policy for unused products in their original packaging. If you're not satisfied with your purchase, simply contact our support team to initiate a return.

Question 11

How do I return a product?

Accepted Answer

To return a product, contact our customer service team at hello@evonna.com or through the Contact Us page. We'll provide you with a prepaid return label and instructions.

Question 12

How long do refunds take to process?

Accepted Answer

Once we receive your return, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method.

Question 13

Can I exchange a product?

Accepted Answer

Yes! If you'd like to exchange a product for a different item, please contact our support team. We'll help you process the exchange as quickly as possible.

Question 14

Do I need an account to place an order?

Accepted Answer

No, you can checkout as a guest. However, creating an account allows you to track orders, save your favorites, and earn rewards on purchases.

Question 15

Do you offer auto-replenishment subscriptions?

Accepted Answer

Yes! Subscribe to your favorite products and save 15% on every order. You can manage your subscription frequency and pause or cancel anytime from your account dashboard.

Question 16

How do I reset my password?

Accepted Answer

Click the 'Forgot Password' link on the login page and enter your email address. You'll receive instructions to reset your password within a few minutes.

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